Getting HTTP 500 when additional Policy Server is added to HCO

Products

• SITEMINDER

Issue/Introduction

There are 4 Policy Server but only 3 Policy Servers were in the HCO.

After adding the missing Policy Server in the HCO, agents started throwing HTTP 500 intermittently.

Environment

Release : ANY

Cause

It is important to check that all Policy Servers are configured the same way.

1. Same encryption keys
2. Same Policy Store
3. Same custom files
4. Same tuning configuration

There was custom java authentication scheme and the problematic policy server was failing to initialize the custom auth scheme due to missing some jar files.

Resolution

Stop the Policy Server and copy the custom files from a working Policy Server over to this machine.