Populating Additional ServiceNow Tables in ConnectALL

Products

• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

While creating automation in ConnectALL with any adapter(Snow, Jira etc) there are some standard issue types populated on the Entity Mapping screen.

In case of ServiceNow, they are tables.What if someone wants to sync the data across from one of the customer table, which won't populate in Entity Type drop-down for ServiceNow.

This article will cover the process of adding those additional tables in properties file to get the available on Entity Mapping screen so that we can use them to sync the data across to the destination.

Environment

Release : 2.11 - 4.x

Resolution

1. Stop ConnectALL core services
2. Navigate to MULE_HOME\conf directory
3. Edit ServiceNowTables.properties and look for property entity.types
4. Uncomment if commented and add the value(table name) which you need to populate on Entity Mapping screen while creating integration. You can add multiple tables separated by comma. See screen capture below.
5. Save the changes and restart ConnectALL core services.
6. Try to create an automation and validate the newly added tables are populating in Entity type drop-down.

 

For 4.x version, go to advance connection properties for your ServiceNow connection and add property called entity.types. Add value as your table name, if there are more, you can add them comma separated. See below.

 

Additional Information

PS: for 2.10.x version, you will be able to add only one table.