Protection Engine Service is stopping shortly after starting

Products

• Protection Engine for NAS

Issue/Introduction

Protection Engine (SPE) service is getting stopped again and again. After starting the service it shows started for a few seconds and getting stopped again.

In SymantecProtectionEngineAbortLog.txt file shows the following error 

2023/07/31-13:08:13 301 XML path not found : report.xml:/report/SinceStartOfMonth/TotalRejectedRequests/@value.
2023/07/31-13:08:13 0 Symantec Protection Engine is shutting down; logs may contain more information.
2023/07/31-13:08:13 400 CSAPI failed to initialize.
2023/07/31-13:08:13 0 Symantec Protection Engine is shutting down; logs may contain more information.

Environment

Symantec Protection engine 8.0 and higher.

Cause

Report.xml file is corrupted.

Resolution

Replace the file from a good known source