Could not allocate a new page for database 'Symantec_CMDB' because of insufficient disk space in filegroup 'PRIMARY'

Products

• IT Management Suite

Issue/Introduction

Altiris log viewer may show the following error:

Message: Could not allocate a new page for database 'Symantec_CMDB' because of insufficient disk space in filegroup 'PRIMARY'. Create the necessary space by dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.

You can also see the same error message in Event Viewer > Application log

Environment

ITMS 8.x

Cause

There can be a few different reasons for this error.

1. The database may have run out of space on the drive in which the database resides.
2. The database has a restricted file growth set, and it has reached that value.
3. SQL Express is being used and the database has reached 10 GB in size.

Resolution

Based on the different cause, you can correct the issue as follows:

1. Increase disk space on the drive in which the SQL database resides
2. Set the autogrowth value of the database to unrestricted or a higher value.
3. Upgrade the SQL edition from SQL Express to SQL Standard or higher.