Attempted upgrade to level 237. Logins failed with nullpointer exception. Backed off to previous level. Still getting nullpointer exception.
org.apache.catalina.core.ApplicationContext log
SEVERE: StandardWrapper.Throwable
java.lang.NullPointerException
at com.ca.erm.webviewer.dao.AuditFileDAO.getRollingAuditDate(AuditFileDAO.java:118)
at com.ca.erm.webviewer.dao.AuditFileDAO.<init>(AuditFileDAO.java:64)
at com.ca.erm.webviewer.util.AuditTrail.<init>(AuditTrail.java:53)
at com.ca.erm.webviewer.util.AuditTrail.getInstance(AuditTrail.java:91)
at com.ca.erm.webviewer.data.LicenseCheckBean.check(LicenseCheckBean.java:111)
at com.ca.erm.webviewer.servlet.webInitServlet.init(webInitServlet.java:172)
at javax.servlet.GenericServlet.init(GenericServlet.java:158)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1230)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1174)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1066)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5377)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5669)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:899)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:875)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:1092)
at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1984)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750)
Output Management Web Viewer 12.1
Apache Tomcat®
The level of Tomcat 7 does not support the level of the JSP files that went on with Build 237 of 12.1 Web Viewer. And, unfortunately, back-leveling to the original Web Viewer Build will NOT replace the old JSP files.
The best and quickest solution for this problem is to update to the 9.0.72 Tomcat (or current) that Web Viewer provides. I this is not possible, follow these steps:
That will save you from having to reconfigure your Production system.