Error: No IDP was configured

Products

• Data Loss Prevention Core Package

Issue/Introduction

Switching to SAML based login and the console does not load

Seeing error in the logs:

No IDP was configured, please update included metadata with at least one IDP

Environment

Release : 15.8,16.x

Cause

 idp-metadata.xml was missing from the security folder,corrupted or was misconfigured

Resolution

 

• Verify the idp-metadata.xml file:

  • Ensure the metadata file was downloaded directly from the IdP's metadata URL, not copied from a browser view (which can introduce formatting issues).

  • Confirm the file is a valid XML and contains at least one <IDPSSODescriptor> element.

• Check file placement:

  • Place the corrected idp-metadata.xml file in the following directory or download a new idp-metadata.xml file from IDP and place it in the following folder 

    <DLP_Install_Dir>/Protect/tomcat/webapps/ProtectManager/security/

• Validate file integrity:

  • Ensure the XML is well-formed and not corrupted.

  • Avoid empty files or HTML content.

• Restart services:

  • Restart the DLP Enforce (Tomcat) services to apply the changes.