VIP Enterprise Gateway LiveUpdate service fails to start during upgrade to 9.10.3

Products

• VIP Service

Issue/Introduction

The Symantec VIP LiveUpdate service does not start when initiating the VIP Enterprise Gateway 9.10.3 automatic LiveUpdate, and the upgrade does not complete. 

Cause

Installation of Microsoft Visual C++ 2015-2022 X64 Redistributable package during the upgrade is blocked by security software. An error similar to this may be captured in the security software event logs:

Security Risk Found! ACM.Java-RgPst!g1 in File: c:\windows\temp
{cfb9355f-eadc-4446-ac03-16f520ea7917}
\.be\vc_redist.x64.exe by: SONAR scan.  
Action: Leave Alone succeeded.  Action Description: The file was left unchanged.

Resolution

Download and install the Microsoft Visual C++ 2015-2022 X64 Redistributable package from Microsoft.com before triggering the VIP Enterprise Gateway Live Update. 

Note: This is not necessary when manually upgrading to 9.10.3.