The Symantec VIP LiveUpdate service does not start when initiating the VIP Enterprise Gateway 9.10.3 automatic LiveUpdate, and the upgrade does not complete.
Installation of Microsoft Visual C++ 2015-2022 X64 Redistributable package during the upgrade is blocked by security software. An error similar to this may be captured in the security software event logs:
Security Risk Found! ACM.Java-RgPst!g1 in File: c:\windows\temp
\.be\vc_redist.x64.exe by: SONAR scan.
Action: Leave Alone succeeded. Action Description: The file was left unchanged.
Download and install the Microsoft Visual C++ 2015-2022 X64 Redistributable package from Microsoft.com before triggering the VIP Enterprise Gateway Live Update.
Note: This is not necessary when manually upgrading to 9.10.3.