Catalog stops working after upgrading to RU22

Products

• CA Service Catalog

Issue/Introduction

Service Catalog service is not able to start and the following error appears in ServiceCatalog.log

INFO   | jvm 5    | <date> | Error: missing `server' JVM at `<local drive>:\Program Files\CA\Service Catalog\embedded\jre8\bin\server\jvm.dll'.
INFO   | jvm 5    | <date> | Please install or use the JRE or JDK that contains these missing components.
ERROR  | wrapper  | <date> | JVM exited while loading the application.
FATAL  | wrapper  | <date> | There were 5 failed launches in a row, each lasting less than 300 seconds.  Giving up.
FATAL  | wrapper  | <date> |   There may be a configuration problem: please check the logs.
STATUS | wrapper  | <date> | <-- Wrapper Stopped

Environment

Release : 17.3

Cause

wrapper.java.command in viewService.conf is pointing to jre8 instead of JDK (OOTB).

Resolution

1. Take a backup of the viewService.conf located in <local drive>:\Program Files\CA\Service Catalog\view\conf\

2. Edit viewService.conf and locate wrapper.java.command (around line 7)

3. Set the path to point to a valid JDK folder. OOTB the path is:

wrapper.java.command=C:/Program Files/CA/Service Catalog/embedded/jdk/bin/java

4. Save changes.

5. Start Catalog services.