When LaunchSmcGui is set to 0, details in the GUI disappear
Article ID: 270399
Updated On:
Products
Endpoint Security Complete
Issue/Introduction
Symantec Endpoint Security (SES) is installed in a Citrix environment.
The LaunchSmcGui = 0 registry key is set as per our best practices:
With this key in place, the 'Enroll' button becomes available again under Help -> Troubleshooting, and the Policies section shows 'Waiting for data'.
Environment
Citrix server, SEP 14.3 RU6
Cause
The product is not able to access these details properly when LaunchSmcGui is disabled.
Resolution
Despite the way the Help - > Troubleshooting window is displayed, the client is working properly.
A fix is available in 14.3 RU8. With the fix in place, the cloud information and enroll button will correctly reflect the agents' cloud status.
Additional Information
CRE-12159
Feedback
Yes
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