Business Service Insight launch failed with Exception from HRESULT:0x800706BE
Article ID: 270299
Updated On:
Products
Issue/Introduction
Customer patched the Oracle client, but the patching process failed. To remediate the issue, both the Oracle client and BSI applications were reinstalled by performing the steps shown below.
- Deinstalled CA Business Service Insight through Windows Apps&Features/Remove
- Deinstalled Oracle client and ODAC(Oracle Data Access Components) components according Oracle instructions
- Reinstalled Oracle client and client patch and ODAC(Oracle Data Access Components) components according Oracle instructions successfully
- Installed CA Business Service Insight according to documentation - no observed errors.
However, when launching the BSI website from the URL, the following error message is generated:
Environment
Release: 8.3.5.5
Resolution
ODAC(Oracle Data Access Components) components' new release also varies with the Oracle client patch version (please see the Oracle link provided in the Additional Information section below).
- Install the 19.16 client, and download and install Oracle 19.19 client patch.
- Follow the installation and patching of the client to 19.19, with the installation of ODAC(Oracle Data Access Components) 19.19.
Additional Information
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