Getting a Usage Error 10010: Can not open image file. The system can not find the path specified.

Products

• Ghost Solution Suite

Issue/Introduction

The customer is getting the following error:

Usage Error 10010
Can not open image file. The system can not find the path specified

This happens when deploying an image to a new computer. for their new Alienware machine.

Environment

GSS 3.3 RUx

Resolution

Few things to check:

1. It can be also caused by OEM partition:
   The issue can be caused in some scenarios were the OEM Recovery partition was mounting to the same drive letter as the drive with the image file, causing GSS to not be able to locate the folder. You can resolve it by changing the drive letter in your image mounts too.
   
   See KB:
   Ghost support for Windows systems loaded with OEM media (broadcom.com)
   
   
2. The image path has spaces in one of the folder names. For example:
   D:\MyImages\Fall2023\Final Syspreped\Dell
   
   Remove the space on the folder name:
   D:\MyImages\Fall2023\FinalSyspreped\Dell