An active process has been automatically punt On Hold

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

An active process was set to "On Hold", and all its instances that were running were set to "Aborted".

Environment

Release : 16.1.1

Cause

The process storm detector has detected that there were too many instances of the process for a single object instance (e.g.: a specific project), how they are distributed, or how quickly they are triggered.

When this occurs, the process will be put on hold and all the instances will be aborted. These cannot be moved from aborted to a different status.

Resolution

Review the circumstances of why there could be so many instances of this process and adjust it to prevent this situation. Re-validate the process and activate once this has been changed.