Service Point - Formatting issues when having long ticket subjects and status

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

In Service Point RU21:

1. When the subject of the ticket is long ( > 90 characters), the subject text covers the link for Reopening ticket even if there is space available. This occurs in the SP homepage under My Recent Tickets / Closed.

 

2. When the status (sym) of a ticket is long (> 28 characters), the status text covers the last modified date. This occurs in the SP homepage under My Recent Tickets / Open and Closed and also under My Tickets.

Environment

Release : 17.3

Cause

Defect with RU21 and RU22

Resolution

Issue fixed in 17.3 RU23