When importing a JDB file into a SEPM the JDB is renamed to .err

Products

• Endpoint Protection

Issue/Introduction

Imported JDB file is not deleted from the incoming folder but extension .err is added:

Environment

SEPM setup in a DMZ or an environment which does not have access to symantec.liveupdate.com or LUA.

Cause

When importing a file twice that has the same hash\JDB file, the second time the file is imported an error will be generated and the file will be renamed .err

Resolution

As designed.  Make sure that the JDB file being imported is actually a different file.  Compare the file hashes if necessary.