We have recently upgraded to 14.4 CP2 from 14.3 CP3.so while trying to open the workpoint designer getting below error:
java.rmi.RemoteException: Attempt failed to retrieve authorization options from server. Error was Exception returned from the HTTPPostMessage send.
Error code = 1
Error message = ServerConfigService.getAuthOptions() returned java.lang.Exception. Error message = Your Workpoint client version 3.5.2 does not match the current Workpoint server version 4.50. Please switch to a client version that matches the server!
at com.workpoint.client.ClientContext.retrieveAuthInfo(Unknown Source)
at com.workpoint.gui.designer.Designer.A(Unknown Source)
at com.workpoint.gui.designer.Designer.launch(Unknown Source)
at com.workpoint.gui.designer.Designer.main(Unknown Source)
OR
Message:
Attempt failed to retrieve authorization options from server. Error was Your Workpoint client version 4.40 does not match the current Workpoint server version 4.50. Please switch to a client version that matches the server!
Stack Trace:
java.lang.Exception: Attempt failed to retrieve authorization options from server. Error was Your Workpoint client version 4.40 does not match the current Workpoint server version 4.50. Please switch to a client version that matches the server!
at com.workpoint.server.ejb.WorkPointEJBException.<init>(Unknown Source)
at com.workpoint.common.exception.WpServiceException.<init>(Unknown Source)
at com.workpoint.client.ClientContext.retrieveAuthInfo(Unknown Source)
at com.workpoint.gui.designer.Designer.A(Unknown Source)
at com.workpoint.gui.designer.Designer.launch(Unknown Source)
at com.workpoint.gui.designer.Designer.main(Unknown Source)
Release : 14.4 CP2
14.4 Was released with 4.40 Workpoint.
14.4 CP2 was released with 4.50 Workpoint.
You will need to download the standalone 14.4 Identity Manager CP2 package.
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/Release-Notes/Cumulative-Patches/cumulative-patch-14-4-2.html
https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99111624&os=MULTI-PLATFORM
Replace old Workpoint files with new ones from CP-TOOLS-1442.tar\CP-TOOLS-1442\tools\Workpoint