Can we hide ticket ID in the Catalog URL

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Need to mask or hide Request ID-related text in the Catalog URL:

https:/xxx.xxx.xxx.xx/usm/wpf?Node=icguinode.requestprofile&Args=xxxxx&KEEP_returnNode=catalogpendingitems

 

Environment

Release : 17.3

Resolution

SE has reviewed the requirement via defect DE70593 and updated it is not possible to hide the ticket number in the URL and it is only visible by the Admin or approver. No one else other than the admin/approver and the user who raised the request won't be able to access the request information just by having the ticket ID or URL.