Web Console shows HTTP Error 500.19 after being installed

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

After Web Console and Web Services have bee installed, Web Services work as expected:

But Web Console shows HTTP Error 500.19:

Environment

Client Automation 14.x

Cause

Based on Microsoft's site, HTTP Error 500.19 (0x80070003) is defined as:

Server Error in Application "application name"
HTTP Error 500.19 – Internal Server Error
HRESULT: 0x80070003
Description of HRESULT
Cannot read configuration file.

Cause

This error is caused by a lack of permission or by a physical path that doesn't match the path for the virtual directory. For example, no Web.config exists under the web app physical root path.

Resolution

Verify that the Web.config path exists and has correct permissions set.
Collect Process Monitor logs to get more information about the error.

Resolution

Looking at the details shown in the Browser, IIS is looking for file "web.config" under E: path, but the Domain Manager is actually installed on C: drive:

This is incorrectly configurated on IIS side, under Sites -> Default Web Site -> UDSM_R11_WebConsole and clicking on 'Advanced Settings' (button found on the right side). Here is possible to see that the path was incorrectly set to E: drive:

After changing it to C: drive and stopping Tomcat (caf stop tomcat), restarting IIS service (iisreset) and start Tomcat again (caf start tomcat), Web Console loaded as expected: