When installing the SDM 17.3, the following error message appears on the Integration step.
Integrations of the products has failed, for the below tasks:
Export Service Desk Manager Policy File
Restart CA Service Desk Manager Services.
Would you like to continue with the remaining installation?
The install.log shows:
2023/07/09 12.25.28.376 ERROR [DeployThread: Integrating the Product(s)] [AutoIntegrateTask] Error occured during the validation of the endpoints : Unable to connect to CA Service Desk Manager on server SDMSRV
2023/07/09 12.25.28.376 ERROR [DeployThread: Integrating the Product(s)] [AutoIntegrateTask] will continue executing the next integration Task
...
2023/07/09 12.29.35.570 ERROR [DeployThread: Integrating the Product(s)] [AutoIntegrateTask] Failed Auto-Integration Tasks list : [ExportSDMPolicyFile, RestartSDMServices]
2023/07/09 12.49.25.125 ERROR [DeployThread: Integrating the Product(s)] [AutoIntegrateTask] Installation was success but one or more integration tasks failed, please see log for more details
If the command sql_check_db (e.g. sql_check_db -c -s SDMSRV) is executed on the SDM server, the following error comes up.
ERROR: AHD50072: Unable to log in to SQL Server
Release : 17.3, SQL2019 (running on a separate machine from a SDM server)
Only Microsoft SQL Management Studio was installed on the SDM server. SQLCMD utility and SQL Client Tool need to be installed on the SDM server too.