403 Forbidden error accessing the PAC file URL

Products

• Web Isolation Cloud
• Web Isolation

Issue/Introduction

Accessing the PAC file URL for Web Isolation returns the error 403 Forbidden.

Cause

The PAC file settings have been changed in Web Isolation by an administrator but have not been applied to the gateways.

Resolution

The new settings need to be applied to all of the gateways.

Use the Push Settings button at the top-right of the Isolation Management Console.