API Portal Connection Disturbances
Article ID: 269468
Updated On:
Products
Issue/Introduction
My Portal 5.1.2 is showing a strange behavior. It suddenly becomes unavailable with the error ( screenshot below):
The journal logs and docker logs shows no logging at all .
journalctl -u docker -o json --since "1 hour ago"
Environment
Release : 5.1.2
Resolution
Try the following steps to restart the portal and restore the logging .
To be sure the logging driver has not been changed run
docker info |grep Log
Logging driver should be , Logging Driver: journald
prune the journal logs to free up space and delete old logs by running.
journalctl --vacuum-time=1h
this should return .
Vacuuming done, freed xx G of archived journals on disk.
if not try this again after the appliance restart
remove the portal stack
docker stack rm portal.
purge the not running containers to free up space
docker container prune
restart the appliance .
verify if the journal is working again with
journalctl -u docker -o json
redeploy the portal stack with
portal.sh
check if all containers are starting correctly
verify if the portal is accessible again .
check the logs once more to see if the logging works again
docker service logs portal_portal-data
journalctl -u docker -o json --since "1 hour ago" | /opt/apim-portal-5.1-final/util/logfilter
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