After Primary server OS upgradation of data _engine probes Disable State

Products

• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

We could see the General tab in data engine probe is in disabled state , and also it is showing a message this is a secondary connection and we could see old server name in primary connection.

While we try to validate the cfg file we identified data_engine_id is "2" in new server (2019) and "1" in old server (2012). 

 

Environment

DX UIM 20.4.* / 23.4

Cause

Guidance

Resolution

1. Run the below query and check the data_engine state.

select * from tbn_de_controller

 2. Update the old/secondary hub state to 'notprimary' by using where id=1 as per the below query

 

update tbn_de_controller set state ='notprimary' where id=<id_toupdate>'

 

Example:

3. Deactivate and Activate the data_engine probe.

 

Primary should have a data_engine_id of 1 and secondary/HA failover should have a data_engine_id  of 2.