Services Launching With Error On Windows OS

Products

• Clarity PPM On Premise

Issue/Introduction

When running the Clarity service commands, the following errors are shown, e.g.

E:\PPM\clarity\.setup\scripts\servicestatus.js(24, 1) (null): 0x8004100E
E:\PPM\clarity\.setup\scripts\servicestatus.js(24, 1) (null): 0x8004100E
E:\PPM\clarity\.setup\scripts\servicestatus.js(24, 1) (null): 0x8004100E
E:\PPM\clarity\.setup\scripts\servicestatus.js(24, 1) (null): 0x8004100E

 

Environment

Release : 16.0.0

Resolution

After reviewing the servicestatus.js code, it is using the main Windows service (winmgmt) which has dependencies.

Based on this, the Clarity configuration is OK, however this is an OS issue as many dependent windows services are needed but are missing
based on a working and non-working environment comparison, in terms of Windows services.

The solution is to clone the image of the working environment to the testing environment.