Endpoint Discover: Scan and Quarantine of Files/Folder fails for long paths crossing limit of 260 characters

Products

• Data Loss Prevention Endpoint Discover

Issue/Introduction

Endpoint Discover: Scan and Quarantine of Files/Folder fails for long paths crossing limit of 260 characters. 

Below errors are seen in the EDPA logs:

06/22/2023 17:33:11 INFO  74201  Starting quarantine file: c:\Users\xxxx\AppData\Local\Microsoft\Test1\test2\this is a test 3\this is test 4\this is test 5\this is test 6\this is test 7\this is test 8\this is test 9\this is test 10\New folder\New folder\New folder\New folder\New folder\New folder\Fubar.txt.
06/22/2023 17:33:13 SEVERE  74207  Failed in creating the folder \\xx.xx.xx.xx\xxx\103\Hostname\c\Users\xxxx\AppData\Local\Microsoft\Test1\test2\this is a test 3\this is test 4\this is test 5\this is test 6\this is test 7\this is test 8\this is test 9\this is test 10\New folder\New folder\New folder\New folder\New folder\New folder. [The filename or extension is too long]
06/22/2023 17:33:13 WARNING  74203  Quarantine failed.

==

An error occurred while scanning file: c:\Users\xxxx\AppData\Local\Microsoft\Test1\test2\this is a test 3\this is test 4\this is test 5\this is test 6\this is test 7\this is test 8\this is test 9\this is test 10\New folder\New folder\New folder\New folder\New folder\New folder\D0006729430020 Test for file path.txt (ErrorCode:  | [SYMRESULT 0x80010006]) (ErrorMessage: COM error 0x80010006 occurred during detection.)

Environment

DLP 15.8.x, 16.x

Resolution

Issue has been slated for a fix in DLP 16.0 RU1.