Email notification set up in Process Steps not received

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Email Notifications are not being sent to users when in a process step

1. Go to Administration>>Processes
2. Create a new process
3. No associated objects
4. Click Steps tab
5. Create new step
6. Under Actions click New
7. Select Run Job>>Next
8. Select Clean User Session job>>Next
9. Enter Action Name and ID
10. Under Notifications Select 'When step action is performed'
11. Send Notification to - SNGroup
12. Save and Return
13. Under 'Then go to' slect Finish
14. Save and Return
15. Click on Validation
16. Click Validate All and Activate
17. Go to Home>>Organizer>>Processes
18. On the drop-down arrow select Available
19. Check the process you created
20. Click Start

Expected results - Receive email notification that the step action has been performed.

Actual Results - Do not receive any email.

Error in bg-ca.log
ERROR 2023-07-05 13:01:54,434 [pool-6-thread-18] notification.NotificationMessageService (clarity:unknown:-1:none) Error occurred trying to localize message
java.lang.NullPointerException

Environment

Release : 16.1.1, 16.1.2

Cause

DE70689

Resolution

Fixed in 16.1.3