UIM hub Ldap Configuration: template:=/ldap/templates/Active Directory missing in file
Article ID: 269198
Updated On:
Products
Issue/Introduction
After putting in the AD server name/IP address, we cannot log into the AD server.
We have verified that the user account that is used to query the LDAP is correct, but it is refusing to connect.
LDAP Test: Login Failed. Check login name and Credentials
The hub is even able to lookup thhe Group container (DN) and User Container (DN) but it cannot connect.
The hub logs the following:
Jun 30 12:22:38:958 [7768] 0 hub: ldap_server_login - failed for 10.x.x.x.10: (nld_init) template:=/ldap/templates/Active Directory missing in file:=hub.cfg (4)
What could be the reason?
Environment
Release : UIM 20.4
Cause
If receiving the error:
template:=/ldap/templates/Active Directory missing in file:=hub.cfg (4)
as the error indicates, the hub.cfg is missing the LDAP Template section that is required to connect to the LDAP Server.
If the entire section is missing the hub still works fine, except you cannot set up LDAP:
The reason for missing this section could be either hub.cfg corruption, or manual deletion of the entire Section.
Below is a screenshot of the section how it should look like in a working environment, in raw configure:
Resolution
Redeploy the same version of the hub.
The hub redeployment will rebuild the <ldap> section in the hub.cfg file and after this you should be able to set the integration with your LDAP Server
Additional Information
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