Cross mark at end of a field in SDM Web UI
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Cross mark at end of a field in SDM Web UI


Article ID: 269126


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


There is difference in behavior between web browsers when accessing the CA SDM UI.

In IE and Chrome, it was possible to delete values in list filter via a small X icon in the field.

In Edge and Firefox, it is not possible.

Is this standard behaviour?


CA Service Desk Manager 17.3


The "X" element is unique to the Chrome and IE browser.  The icon was removed per product design as it was not an element that was in common use and to ensure consistency across other field definitions in the web interface as well as other browsers.


For more information, please see this link which discusses how this element was removed.  

Restoring this element would be an enhancement request, which one can submit as an idea for consideration in a future release.