WSSSAServiceCmdV2.bat does not work as expected

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

WSSSAServiceCmdV2.bat does not import Top-level Service although they are part of the xml file.

Only Services that are sub-services under the top-level Services are imported.

This Services are only imported partially although all are in the xml file.

No CIs are getting imported although all are in the xml file. 

 

 

Environment

Release : SOI 4.2 CU4

Resolution

The primary keys are missing with export file for VirtualSystem CIs which was causing the below issue.

- CI Staging create failed. No Primary Key -

Below property is required to create VirtualSystem CIs . This was missing for VirtualSystem CIs only.

<PrimaryDnsName>MyVirtual25</PrimaryDnsName>

The issue has been resolved with export WSSSAServiceCmdV2 command.

Please follow the below steps to apply the fix on top of CU4 patch.

1. Stop all the SOI services.
   
   
2. Take a back up of below jar
   CA\SOI\tomcat\webapps\sam\WEB-INF\lib\soi.common.webservice-4.2.0.jar
   
   
3. Extract the zip (attached) and replace above jar.
   
   
4. Start all the SOI services as per recommended steps.

Please run export command with WSSSAServiceCmdV2 and verify below properties with VirtualSystem CIs. if its available then run the import command.

<PrimaryDnsName></PrimaryDnsName>