Installing the third party software / defender on the SpanVA.
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Installing the third party software / defender on the SpanVA.

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Article ID: 269094

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Updated On:

Products

CASB Gateway Advanced CASB Audit CASB Security Advanced CASB Security Premium CASB Security Standard

Issue/Introduction

Customers are requesting to install the third-party defender on the SpanVA appliance.

Environment

SpanVA 1.15.3.151.0 and prior 

Cause

Customers request root access to install the compliance-related software.

Resolution

CloudSOC does not provide root access to the SpanVA because root access may expose src-code is exposed thus creating additional risks.

Providing root access would also violate our supportability of the product and expose our IP.