Messages about DCOM was unable to communicate on the SMP Server

Products

• IT Management Suite

Issue/Introduction

Noticed under the Application Windows system event logs, there were many error messages similar to the following:

DCOM was unable to communicate with the computer ***.***.*** using any of the configured protocols; requested by PID   ***  (D:\***\Notification Server\Bin\AeXSVC.exe).

Environment

ITMS 8.5

Resolution

Found that port 135 was being blocked so unblocked this.

NOTE: Refer to KB listed below to ensure the need ports for AeXSVC are opened.

Additional Information

184952 "Ports and Protocols for Symantec IT Management Suite (ITMS) 8.x"