How can we sync the Alarm Type field to a ServiceNow incident with the sdgtw probe?

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We want to sync the Alarm Type field to ServiceNow incident and need the variable name.

In the example below, we want to see SQL-Server when the incident is created in ServiceNow.

Environment

• Any sdgtw version

Resolution

The variable for Alert Type is $subsys

Example of ServiceNow incident

 

Additional Information

sdgtw AC configuration