Wrong System Serial Number on Linux Agent

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Asset Management

Issue/Introduction

For some Linux machines, the System Serial Number reported in Client Automation is incorrect.

 

command

dmidecode -s system-serial-number

 

returns the correct value but the value inventoried in Client Automation is different and wrong.

Environment

Client Automation 14.5.

Linux Agent 64 Bits

Cause

This problem occurs if the Linux machine has a SMBIOS version 3.x

 

Following command could show the SMBIOS version :

 

dmidecode | grep '^SMBIOS'

 

Example :

SMBIOS 2.4 present.

Resolution

If Linux machine has a SMBIOS version 3.x, then open a case at CA Broadcom technical support and ask for the fix T55V232

 

This fix is for Linux Agent 14.5 (64 Bits).

 

It replaces the files amhwinvux, cfbasichwux and libcainf.so

Additional Information

With fix T55V232, if the SMBIOS version 3.x is detected, dmidecode command is used to retrieved SMBIOS information like System Serial Number.