Logmon IM GUI Error: Run-Time error '-2147010895 (800736b1)'
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Logmon IM GUI Error: Run-Time error '-2147010895 (800736b1)'


Article ID: 268780


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


When I try to open logmon IM GUI I get the following Runtime error: 

Run-time error '-2147010895 (800736b1)': 
Automation error

The application has failed to start because its side-by-side
configuration is incorrect. Please see the application event
log or use the command-line sxstrace.exe tool for more detail.







Release : UIM 20.4

Logmon: Any Version


missing Dependency


Please check all your installed applications on your Windows machine.

You need to have installed some "Microsoft Visual C++ Redistributable" packages.

For example:

  • Microsoft Visual C++ 2008 Redistributable - x86
  • Microsoft Visual C++ 2010 Redistributable - x86


You need to check your task manager to see if the Infrastructure Manager process is running on 32 or 64 bit.

If it has a "*32" beside it and your system is a 64 bit OS, then the process should be running on 32 bit. This means that you should install x86 Redistributable versions.


For logmon,  you need to install "Microsoft Visual C++ 2008 Redistributable - x86" version, which you can find here:



Other probes might require a different version of the redistributable (2005, 2008, 2010, for example).



Additional Information

Alternatively, if the system where the IM is running has a robot installed on it, simply deploy these 2 packages to the system where IM is running: