Service Desk web interface problem accessing port 8443
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Service Desk web interface problem accessing port 8443


Article ID: 268731


Updated On:


CA Service Desk Manager


We can't upload and download attachments on port 8443.

We configured default https port 443 (https) on IIS.

But we're having problems with uploading/downloading attachments on https port 8443. It doesn't work.


We configured apache on:

\\<server name>\d$\SDM\bopcfg\www\CATALINA_BASE\conf\server.xml

    <Connector connectionTimeout="20000" port="8080" protocol="HTTP/1.1" redirectPort="8443"/>

    <Connector SSLEnabled="true" ciphers="TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_ECDSA_WITH_AES_256_ CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_256_C BC_SHA,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CB C_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_ECDSA_WITH_AES_128_CBC _SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WI TH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA" clientAuth="false" keystoreFile="D:\Data\Sources\filename.pfx" keystorePass="******" keystoreType="PKCS12" maxThreads="300" port="8443" protocol="HTTP/1.1" scheme="https" secure="true" sslEnabledProtocols=

We restarted the service and tried to access port 8443 and got this site can't be reached error


Port 8080 for example is ok:

And pdm_tomcat.log in SDM \log folder shows 

Integrity check failed: Failed PKCS12 integrity checking


Release : 17.3


The  password in keystorePass= is incorrect.

Double check this password and once the correct password is entered run these two commands

pdm_tomcat_nxd -c stop

pdm_tomcat_nxd -c start

and try access port 8443