Missing NIMSMIntegrationService During Startup After IDM Upgrade - CA Identity Manager

Products

• CA Identity Manager

Issue/Introduction

This article addresses an issue where the "NIMSMIntegrationService" startup step is missing from the Identity Manager (IDM) logs following an upgrade from version 14.3 to 14.4.

During the startup of the IDM application server after upgrading to 14.4, the following log step is absent: Startup Step 28 : Attempting to start NIMSMIntegrationService

 

Environment

• Product: CA Identity Manager
• Release: 14.4, 14.5

Cause

The startup script for IDM 14.4 has been modified. This step is conditional; if the ca-nim-sm.war file is missing from the deployment directory, the service will not be initialized or displayed during startup.

Resolution

To verify and resolve this issue:

1. Navigate to your deployment directory.
2. Check for the presence of the file: ca-nim-sm.war.
3. If the file is missing and you require Service Desk integration, you must ensure the file is correctly deployed in your environment.
4. If you do not utilize the NIM integration, the absence of this step is expected behavior and does not indicate an application failure.

Additional Information

• For further details regarding NIM service configuration, refer to the Service Desk Integration documentation.