No NIMSMIntegrationService during start up

Products

• CA Identity Manager

Issue/Introduction

After post upgrading IDM, we see that 1 step is missing during the IDM startup - 

Startup Step 28 : Attempting to start NIMSMIntegrationService

This step is missing post upgrading IDM from 14.3 to 14.4

 

 

Environment

Release :  Identity Manager 14.4

Cause

FYI

Resolution

14.4 startup script has been changed. If you don't have ca-nim-sm.war, it won't display during start-up.

Refer to the following link for the NIM service

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/configuring/service-desk-management/service-desk-integration.html