Unable to Start ITPAM service

Products

• CA Process Automation Base

Issue/Introduction

client installed windows patch during the weekend and reboot OS 
not manually shutdown pam before reboot
when tried to start PAM from the Services there was a popup message saying failed to start the service and  asked to check event view log. checking the system event view found error: incorrect function

c2ow.log showed

ADVICE | wrapper  | 2023/06/17 22:02:25 | Advice:
ADVICE | wrapper  | 2023/06/17 22:02:25 | Usually when the Wrapper fails to start the JVM process, it is
ADVICE | wrapper  | 2023/06/17 22:02:25 | because of a problem with the value of the configured Java command.
ADVICE | wrapper  | 2023/06/17 22:02:25 | Currently:
ADVICE | wrapper  | 2023/06/17 22:02:25 | wrapper.java.command=e:\program files\java\jdk\bin\java
ADVICE | wrapper  | 2023/06/17 22:02:25 | Please make sure that the PATH or any other referenced environment
ADVICE | wrapper  | 2023/06/17 22:02:25 | variables are correctly defined for the current environment.
ADVICE | wrapper  | 2023/06/17 22:02:25 | --------------------------------------------------------------------
ADVICE | wrapper  | 2023/06/17 22:02:25 | 
FATAL  | wrapper  | 2023/06/25 03:14:44 | Failed to resolve the version of Java.

 

Environment

Release : 4.3

Resolution

Open a command prompt and run

e:\program files\java\jdk\bin\java -version

if this fails to run, that means the jdk is corrupt and in that case, backup this folder e:\program files\java\jdk and download the same jdk from internet and drop it here under e:\program files\java and name it as "jdk"

And then start the ITPAM from Services.