Unable to Start ITPAM service
Article ID: 268689
Updated On:
Products
Issue/Introduction
Customer installed Windows Update patches and rebooted the ITPAM server
When trying to start the ITPAM service, the following pop-up message is received
Windows System Event Log shows the following error:
Failed to resolve the version of javaYou may see the following in PAM\server\c2o\log\c20.log:
ERROR [com.optinuity.c2o.config.https.TransportProtoFactory] [ Timer-17] Error occurred while certificate installation
java.net.ConnectException: Connection timed out: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:75)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:476)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:218)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:200)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:162)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:394)
at java.net.Socket.connect(Socket.java:606)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:303)
at sun.security.ssl.SSLSocketImpl.<init>(SSLSocketImpl.java:162)
at sun.security.ssl.SSLSocketFactoryImpl.createSocket(SSLSocketFactoryImpl.java:88)
at com.optinuity.c2o.util.https.InstallCert.getCertificate(InstallCert.java:143)
at com.optinuity.c2o.config.https.TransportProtoFactory.handleSecurity(TransportProtoFactory.java:32)
at com.optinuity.c2o.config.https.TransportProtoFactory.handleSecurityIfSecure(TransportProtoFactory.java:137)
at com.optinuity.c2o.c2oserver.ServerManager.getFirstReachableNodeURL(ServerManager.java:5583)
at com.optinuity.c2o.util.MirrorDomain.getUpdatedResourceUrl(MirrorDomain.java:455)
at com.optinuity.c2o.util.MirrorDomain.mirrorFiles(MirrorDomain.java:310)
at com.optinuity.c2o.util.MirrorDomain.run(MirrorDomain.java:1097)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
ERROR [com.optinuity.c2o.c2oserver.ServerManager] [ Thread-21] Unable to start ActiveMQ or it has been stopped...
ERROR [com.optinuity.c2o.c2oserver.ServerManager] [ Thread-21] PAM Server will shut down now
PAM\server\c2o\log\c2ow.log might show errors like:
FATAL | wrapper | Failed to resolve the version of Java.
Environment
Process Automation 4.3.x
Cause
Corrupted Java JDK
Resolution
The most common cause of the "Failed to resolve the version of Java" error is a corrupted Java JDK.
The recommended solution is to:
1. Uninstall the current version of Java JDK installed on the ITPAM server
2. Reboot ITPAM server
3. Download and reinstall the same version of Java JDK on the ITPAM server
4. Start the ITPAM Service
5. If the ITPAM service still does not remain stable, reinstall the ITPAM Orchestrator and any applicable patches to rebuild the configuration files.
Additional Information
1. When running the "java - version" command via a command prompt, the command may fail to execute properly. Be aware that this issue can still be encountered if the java -version completes successfully.
a. Verify that the version displayed is supported by checking the JDK Prerequisites
2. It is recommended to exclude the Java JDK install directory from any anti-virus or security scan to avoid any Java JDK files from being deleted/modified
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