Log into the PAM Configuration URL (https://<appliance name>/config/index.php?feat=diagnostic) with config user credentials. The download of SYSINFO does not occur as discussed with screenshot #1 and screenshot #2 below.
Screenshot #1
Screenshot #2
Release : All supported PAM releases
Config Credentials cannot be used for this download.
Log in to the PAM client as "super" user or as Global dministrator then use the "System Info" ==> then the "Download System Info" icon as shown below.
None.