Trying to onboard a target account to PAM for a given application results in the following generic error:
"PAM-CM-0572: An error occurred; if this problem persists then please ask your Administrator to investigate. "
CA PAM all releases
This is a generic error message, so there may be many underlying causes to it
Here we are focusing in one of the possible reasons for this to happen
The set up causing this is the following
This is caused because of a mismatch between the simple password of Target Account C and the complexity required by PCP A.
Let's imagine the password of Target Account C in Target Server B is ABC567, and the minimal complexity password which would fit PCP A is Abc@567
To onboard Target Account C we need to specify its password in Target Server B, so ABC567, but when trying to do so, PAM will run the password past PCP A, and it is clear that it does not meet the pasword complexity required.
Hence it will fail and it will throw out the error reported
There are two possible resolutions