System Watchdog - How to handle alerts and exceptions - software write lockedusage question

Products

• System Watchdog for OpenVMS

Issue/Introduction

I am seeking assistance with CA System Watchdog for Openvms (Itanium)

We are getting "low priority" alerts for a couple of systems:

3-JUN 03:25 PCH252    Disk _$1$DKB0: is software write locked

3-JUN 03:07 PCH251    Disk _$1$DKB0: is software write locked

24-APR 05:14 CHESSPROD Disk _$2$DKB0: is software write locked

 

These devices appear to be DVD-ROM
From the Watchdog software manual I see that "software write locked" condition is meant to exclude "CD disks"
Can these alerts be cleared or an exception written into the alert policy to ignore "DKB0:" devices?
Please provide instructions on how to do so

Thanks, Rob Amos

Environment

System Watchdog Release : 2.5

Resolution

What must be done is to create an exclusion entry in the Watchdog consolidator profile. Here is the log of a terminal session from a live system in my lab that shows how to set this up and clear the messages.

 

First, let’s show the events:

 

$ SENSE WATCH

(C) 2007 CA Inc.  All rights reserved

SNS> SHOW CONS/ALL

Controller       : V2.5-0706

 

Consolidator     : 1717 V2.5-0706

SNS> SET CONS 1717

SNS> SHOW EVENT

 

*** LOW Priority messages ***

 

24-FEB 17:54 ITAN1 Disk _$1$DGA806: is software write locked

24-FEB 17:54 ITAN1 Disk _$1$DGA801: is software write locked

 

Now, let’s edit the profile, commit the changes, force a poll of the agents, and then show that the event messages are no longer displayed:

 

SNS> EDIT PROFILE

(C) 2007 CA Inc.  All rights reserved

SNS$EDIT>

SNS$EDIT> add node itan1 exclusion swl  _$1$DGA806:     ß---------------------You may use the * character as wildcard in the match string

SNS$EDIT> add node itan1 exclusion swl  _$1$DGA801:      ß---- so I could have created just one exclusion by entering  _$1$DGA80* as the match string

SNS$EDIT> exit

SNS> reconf/disc=messages

%SNS-I-RECONFINPROG, Reconfiguration in progress...

%SNS-I-PROREADWAIT, Reading profile, please wait ...

SNS> poll

SNS> show event

 

*** LOW Priority messages ***

 

 

*** HIGH Priority messages ***