Daylight saving not reflect Service desk users
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Daylight saving not reflect Service desk users

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Article ID: 268389

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Daylight Savings was quickly introduced in Egypt and as a result, times were showing incorrectly in Service Desk Manager.

Environment

Release : 17.3

Cause

Due to the rapid introduction for Egypt only, there were some necessary updates that needed to be made to accurately reflect the changes.

 

Resolution

After we installed these three items, the time was accurately reflected.

You will need to check for the specific updates for your specific Daylight Savings Time situation.

The following items are the updates for the Egypt changes:

Microsoft Hot Fix

https://techcommunity.microsoft.com/t5/daylight-saving-time-time-zone/egypt-2023-time-zone-update-now-available/ba-p/3794114

Update Java Time Zones

https://knowledge.broadcom.com/external/article?articleId=118035

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