Workload Automation Autosys - Log / Configuration Gathering

Products

Autosys Workload Automation CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation AE - System Agent (AutoSys) Workload Automation Agent

Issue/Introduction

This document covers information about Workload Automation Autosys - Log / Configuration gathering

Resolution

A. Environment

Command to obtain Version

AutoSys version: autoflags -a

Web UI version: uejmver.sh or uejmver.bat

EEM: EEM UI -> About link

Commands to get additional details about the configuration

For AutoSys:

as_info

chk_auto_up

For WCC:

wcc_config.sh
(several flags available depending on what information is needed).
see usage for exact syntax:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0/administrating/ca-wcc-administration/administer-the-configuration-batch-interface.html

For Agents:

cybAgent -vv

B. Logs / Configuration files to collect

For AutoSys:

$AUTOSYS/config/connection.properties

$AUTOUSER/config.$AUTOSERV

$AUTOUSER/*.config

$AUTOUSER/out/*

$AUTOUSER/../Logs/*

For Autosys Web Server:

$AUTOUSER/webserver/conf/*

$AUTOUSER/webserver/bin/*

For WCC:

$CA_WCC_INSTALL_LOCATION/data/config/application/config/resources/connection.properties

$CA_WCC_INSTALL_LOCATION/collectors/WCC_COLLECTOR/data/config/application/config/resources/connection.properties

a tar/zip of entire folder and its sub folders and contents: $CA_WCC_INSTALL_LOCATION/log/*

$CA_WCC_INSTALL_LOCATION/collectors/WCC_COLLECTOR/log/*

For EEM:

$CASHCOMP/EmbeddedEntitlementsManager/eiam-install.log

$CASHCOMP/EmbeddedEntitlementsManager/config/server/server.xml

$CASHCOMP/EmbeddedEntitlementsManager/logs/*

a tar/zip of entire folder and its sub folders and contents: $CASHCOMP/CADirectory/dxserver/config/knowledge/*

$CASHCOMP/CADirectory/dxserver/logs/*

$CASHCOMP/iTechnology/*.conf

$CASHCOMP/iTechnology/*.log

For Agents:

$AUTOSYS/../SystemAgent/<AGENT_NAME>/agentparm.txt

$AUTOSYS/../SystemAgent/<AGENT_NAME>/nohup.*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/cmd.*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/profiles/*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/log/*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/spool*

$AUTOSYS/../SystemAgent.<AGENT_NAME>/WA_Agent_<verison>_Install_<date>.log

C. Misc. tips

AutoSys errors and warning messages are prefixed with “CAUAJM_E_” and “CAUAJM_W_” look for those types of messages and use them searches when troubleshooting.

WCC errors are typically in the format of E<######>

Some helpful / commonly referred to links:

Starting and stopping the product(s)

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0/administrating/ae-administration/control-the-services/unix-control-a-service.html

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/autosys-workload-automation/12-0/administrating/ca-wcc-administration/manage-ca-wcc-default-ports-and-services.html

https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-identity-and-access-management/ca-embedded-entitlements-manager/12-6/administrating/ca-eem-services.html

Setting in the agentparm.txt file:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/12-0/reference/ca-wa-agent-for-unix-linux-windows-or-iseries-agent-parameters.html

Configuring EEM with LDAP:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-identity-and-access-management/ca-embedded-entitlements-manager/12-6/configuring/ca-eem-server-user-stores-configuration/reference-from-an-external-ldap-directory.html

Configuring EEM in Multi-write mode:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-identity-and-access-management/ca-embedded-entitlements-manager/12-6/configuring/failover-configuration.html