Workload Automation Autosys - Log / Configuration Gathering

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Workload Automation Autosys - Log / Configuration Gathering

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Article ID: 268303

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Updated On: 05-02-2025

Products

Autosys Workload Automation CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation AE - System Agent (AutoSys) Workload Automation Agent

Issue/Introduction

Workload Automation AutoSys involves several components, with several logs and configuration files in different folders for each component. Broadcom Support would normally need a combination of these to troubleshoot a case.

Resolution

A. Environment

Command to obtain Version

AutoSys version: autoflags -a

Web UI version: uejmver.sh or uejmver.bat

EEM: EEM UI -> About link

Commands to get additional details about the configuration

For AutoSys:

as_info

chk_auto_up

For WCC:

wcc_config.sh
(several flags available depending on what information is needed. See usage for exact syntax Configuring Batch Interface

For Agents:

cybAgent -vv

B. Logs / Configuration files to collect

For AutoSys:

$AUTOSYS/config/connection.properties

$AUTOUSER/config.$AUTOSERV

$AUTOUSER/*.config

$AUTOUSER/out/*

$AUTOUSER/../Logs/*

For AutoSys Web Server:

$AUTOUSER/webserver/conf/*

$AUTOUSER/webserver/bin/*

For WCC:

$CA_WCC_INSTALL_LOCATION/data/config/application/config/resources/connection.properties

$CA_WCC_INSTALL_LOCATION/collectors/WCC_COLLECTOR/data/config/application/config/resources/connection.properties

a tar/zip of entire folder and its sub folders and contents: $CA_WCC_INSTALL_LOCATION/log/*

$CA_WCC_INSTALL_LOCATION/collectors/WCC_COLLECTOR/log/*

For EEM:

$CASHCOMP/EmbeddedEntitlementsManager/eiam-install.log

$CASHCOMP/EmbeddedEntitlementsManager/config/server/server.xml

$CASHCOMP/EmbeddedEntitlementsManager/logs/*

a tar/zip of entire folder and its sub folders and contents: $CASHCOMP/CADirectory/dxserver/config/knowledge/*

$CASHCOMP/CADirectory/dxserver/logs/*

$CASHCOMP/iTechnology/*.conf

$CASHCOMP/iTechnology/*.log

For Agents:

$AUTOSYS/../SystemAgent/<AGENT_NAME>/agentparm.txt

$AUTOSYS/../SystemAgent/<AGENT_NAME>/nohup.*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/cmd.*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/profiles/*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/log/*

$AUTOSYS/../SystemAgent/<AGENT_NAME>/spool*

$AUTOSYS/../SystemAgent.<AGENT_NAME>/WA_Agent_<verison>_Install_<date>.log

C. Misc. tips

AutoSys errors and warning messages are prefixed with “CAUAJM_E_” and “CAUAJM_W_” look for those types of messages and use them searches when troubleshooting.

WCC errors are typically in the format of E<######>

Some helpful / commonly referred to links:

Starting and stopping the product(s)

Control a Service

Default Ports

EEM Services

Setting in the agentparm.txt file:

Agent Parameters

Configuring EEM with LDAP:

EEM with external LDAP

Configuring EEM in Multi-write mode:

EEM Multi-write