Transaction trace view is showing zero for few application node
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Transaction trace view is showing zero for few application node

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Article ID: 268258

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Updated On:

Products

CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Transaction trace view is showing zero for few application node

error message from agent log as below

ERROR Message from log

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 [WARN] [IntroscopeAgent.Agent] Somebody had requested caching already, this should not happen, transaction trace is discarded

Environment

Release : 10.8

Resolution

If any one of the EM servers (em collectors) one of trace directory is 100% utilized, empty the folder and restarting  the EM service.