AutoSys Job failing daily at particular time. - CAWA_E_20020 Logon failed for; 1. Logon[2] failed for <domain>\<user> due to: 1909 - The referenced account is currently locked out and may not be logged on to.
Article ID: 268104
Updated On:
Products
Issue/Introduction
One cyclic job runs every 10 mins and fails only at a particular time. It runs as expected before and after.
Found no issue with agent.
Environment
Windows
Cause
The following message is seen around the time of the issue.
<Owner attribute error. The user name or password is incorrect.>
The agent's joblogs also show this on the days of the failures;
CAWA_E_20020 Logon failed for <domain>\<user> due to: The user name or password is incorrect.. Error code: 1326
The agent logs, runner_os_* show a little more...
06/12/2023 13:10:00.681-0400: 1. Logon[2] failed for <domain>\<user> due to: 1909 - The referenced account is currently locked out and may not be logged on to.
06/12/2023 13:10:00.692-0400: 2. Logon[4] failed for <domain>\<user> due to: 1909 - The referenced account is currently locked out and may not be logged on to.
06/12/2023 13:10:10.692-0400: Logon user failed for <domain>\<user> due to: The user name or password is incorrect.
As the job works just prior and after the failures and the messages above about the account being locked, this suggests the id/password as defined in AutoSys is correct.
Something external may also be using the id and locking.
Resolution
The Windows/AD admin should investigate also check the Account Lockout policy.
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