Visualizer Tomcat is failing to start due to high number of locations.
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Visualizer Tomcat is failing to start due to high number of locations.

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Article ID: 268085

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

If there are many locations (>70k) then whenever services are restarted the Visualizer tomcat fails to start.

Steps:

1. Create CI's and create or Load 70k locations. 
2. Recycle the SDM services and below messages are seen in visualizerMS.log:

 
INFO - 2023-05-25 16:38:54 [c.b.visualizer.sdm.CacheLoader] - Master Data Cache : Number of object to cache for factory: loc is 70112

ERROR - 2023-05-25 16:40:02 [c.b.v.sdm.actor.SdmGetObjectsActor] - Timeout receiving response for the message:  [User: ]; [Method: call_attr]; [Arguments: loc, sync_fetch, MLIST_STATIC, delete_flag=0, -1, 0, name ASC, ]
ERROR - 2023-05-25 16:40:02 [c.b.v.sdm.actor.SdmGetObjectsActor] - Timeout waiting for slump response: ReceiveTimeout
ERROR - 2023-05-25 16:40:02 [c.b.visualizer.sdm.CacheLoader] - Master Data Cache : Error fetching master data for factory: loc
com.ca.casm.exception.CasmBaseException: ReceiveTimeout
.
.
ERROR - 2023-05-25 16:40:02 [c.b.visualizer.sdm.CacheLoader] - Exception occured in cacheSDmFactory

ERROR - 2023-05-25 16:40:02 [c.b.visualizer.sdm.CacheLoader] - Exception occured while caching the info

INFO - 2023-05-25 16:40:02 [c.b.visualizer.sdm.SDMGraphDAOImpl] - Failed to load master data into cache.
ERROR - 2023-05-25 16:40:02 [c.b.visualizer.sdm.SDMGraphDAOImpl] - Failed to load the master data in cache...

Environment

Release : 17.3

Resolution

Fix is included in 17.3 RU23 and 17.4 GA.