Force the AM Agent to run a full Collect job

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In some cases, a full refresh of the inventory data collected by the UAM agent can be necessary as it normally works in incremental (delta) mode.

This means, that even though the inventory module collects all the information every time it runs, this data is compared with the data from the previous execution before transferring it to the Scalability Server.

An failure during this process may cause an inconsistency that will be propagated if no full data refresh is transferred to the Scalability Server.

How to force a full Asset Management Scan on an agent? 

Environment

Client Automation - All Versions

Resolution

There are 2 Basic Ways to force a Full Scan on an agent:

From the DM:

1. Right Click on an Agent in the GUI -> select Asset Jobs.... -> Activate Job Check... ->

Check all Boxes and hit OK

•       Rescan Hardware Inventory
•       Rescan Software Inventory
•       Re-collect

 

2. Create an SD job that runs the following command:

             caf start amagent args /RESCAN_INVENTORY /RESCAN_SOFTWARE /COLLECT

 

Directly on the Agent:

In order to force the AM Agent to perform a full inventory collection run the following command from within a DOS command prompt window:

            caf start amagent args /RESCAN_INVENTORY /RESCAN_SOFTWARE /COLLECT