In ServicePoint login pop-up comes again and again on clicking tickets or offerings

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

Issue:

Even after enabling SSL, still login pop-up is comes while trying to click offering or tickets in Service Point.

 

Environment

USVCT 17.3

Resolution

1. We need to add the line "<CookieProcessor sameSiteCookies="none" />" in the server.xml file as below:

<Context path="/usm" docBase="D:\Program Files\CA\Service Catalog\view\webapps\usm" debug="0" reloadable="false" >
    <CookieProcessor sameSiteCookies="none" />
        <Manager pathname="" />
         <Loader delegate="true" />
         </Context>

2. Restart the Catalog Services.