Agents not showing up in Team Center mapping and experience view

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

New on-premise 10.8 environment integrated with DX SAAS 

After the configuration, we are unable to see inventory and topology in DX OI SAAS for agents that reporting to on-premise 10.8 environment. We are also unable to see these agents in DX APM SAAS team center map and experience card.

Environment

Release : 10.8

Resolution

 Inventory and Topology works together. Data for both items are needed to be published to the DX SAAS.

Would need to have genericapiconnector package installed so that it can send the Topology data to DX SAAS.

Details are given here, please review:
Configure the Generic Connector

There is a download link for genericapiconnector in the guide. 

The genericapiconnector needs Oracle Java Runtime Environment 8 (JRE) 8 on the node. It can be installed on any node. It connections to APM 10.8, get data and then send the data to DX SAAS.

Configuration steps needed:

1- Need to update the java path in startgc.sh.

2- Need to update data/config.yml

ngTasUrl: https://apmgw.dxi-na1.saas.broadcom.com

ngTasMasterToken: <DX SAAS tenant token>

3- Need to update genericapiconnector.yml

sourceUrl: http://<MOM-EM-Host>:8081/apm/appmap/graph

tenantId: <DX SAAS tenant Cohort ID>

token:  <APM 10.8 Public API token>

Once genericapiconnector is working properly, we should be able to see Inventory (on OI side; including Topology on OI service) and Topology (Team Center mapping and experience view) on the DX APM SAAS for agent(s) that are reporting to APM 10.8.