Steps to upgrade Symantec Management Agent (and other plugins) to the latest version during imaging process

Products

• Deployment Solution
• IT Management Suite

Issue/Introduction

As part of the imaging process (or reimaging an existing computer), the customer would like to make sure the latest Symantec Management Agent (and plugins) are up-to-date. 

How can the customer accomplish that?

Environment

ITMS 8.5, 8.6, 8.7

Resolution

Using the "Deploy Image" task should help you in getting the latest Symantec Management Agent (and plugins) are up-to-date (upgrading to the latest version). 

If you don't have already a "Deploy Image" task in your imaging process, this is how to create a deploy image task:

1. In the Symantec Management Console, in the Manage menu, click Jobs and tasks.
2. On the right pane, right-click Jobs and tasks and click New > Task.
3. On the Create new task page, click Deploy Image.
4. Specify a name for the task on the first field.
5. Under Imaging, configure the following:

Upgrade Symantec Management Agent to the latest version (Windows only) Sets the task to automatically upgrade the Symantec Management Agent to the latest version on the target client computers. This feature is available starting from IT Management Suite 8.5 RU4. ITMS 8.7 allows further Operations and Actions: When the user clicks Add to add a plug-in, an Operations  column appears that lets the user select and associate the following actions with a plug-in: Install: The plug-in installs on the client if it does not exist on the client. Install or Upgrade: The plug-in installs on the client if it does not exist on the client, or, if the plug-in exists, upgrades to the latest version. Upgrade: The plug-in only upgrades if it exists on the client, but does NOT install if it does not exist on the client. Uninstall: If the plug-in exists on the client, the plug-in uninstalls from the client.

 

 

For more details on how to use "Deploy Image" task, please refer to:

 

Deploying a Windows Image