Communication error 80040402 when browsing in dirscan probe

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I have a directory that has over 100,000 files in it, and when I click on the browse button, I get the following error:

Unable to access the 'domain/hub/robot/discan' probe communication error 80040402.

Environment

Release: 20.4
Component: dirscan

Resolution

This relates to the amount of available resources currently available on the robot machine. If it never works, than more CPU/memory added to the machine will likely resolve the issue. Alternatively, the profile can be created manually without using the browse option, by grabbing the directory from the remote system, and putting that path in manually for the directory entry.