NFA SMTP Email Error: Server does not support secure connections

Products

• Network Flow Analysis

Issue/Introduction

Starting in Network Flow Analysis 22.2.6, when trying to email a report it will try to use SSL/TLS.

In the Manager Service Log20xx-xx-xx.log, you may see errors like this due to the SMTP server you have configured, not supporting secure connections:

13:01:59 2 - Report Scheduler: Error executing report: ID x
13:01:59 2 - Report Scheduler - :
Server does not support secure connections. NQS_EMS_00703: Affected recipients: 
NetQoS.ReporterAnalyzer.i18n.i18nSmtpException: Server does not support secure connections. Affected recipients: 
   at NetQoS.Email.Smtp.TransformEmailer.InternalSendEmail(String emailAddresses, String culture, String replyTo, String subject, String message, SmtpAttachmentSources sourceType, Object source, String attachmentName, String mimeType, UInt32 emailId)
   at NetQoS.Email.Smtp.TransformEmailer.SendScheduledEmail(IEmailScheduleItem scheduleItem, String mimeType)
   at NetQoS.ReporterAnalyzer.Business.ReportSchedulerThread.SendEmail(IEmailScheduleItem scheduleItem)
   at NetQoS.ReporterAnalyzer.Business.BaseReportSchedulerThread.Run(IEmailSchedule schedules)

Environment

Release : 22.2.6+

Cause

NFA reports will try to use TLS/SSL by default. If your server does not support secured connections, then you will need to manually shut it off.

Resolution

To turn off TLS/SSL for NFA emails, please enter this command on the NFA Console from a command prompt:

 

mysql -unetqos -pnetqos reporter -t -e "update general set value='false' where attribute='Smtp.SSL';"

 

Then restart the CA NFA MySQL Service.