SOI discovery policy with "generic Service Relationship" not populating the service

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We are building services with service discovery policies but this is not working.

We are using  "generic Service Relationship" even though there is a match (in my case I'm using TAGS or Label) it does not populate the services with the given ci's.

 

Example:

Generic Relationship Policy 'Has Member'
BETWEEN
    Service with properties
    (
        'Service Name' contains (ignore case) "-windows2016"
    )
AND
    Computer System with properties
    (
        'Label' contains (ignore case) "-windows2016"
    )
WHEN
    (
        'Service.Service Name' contains (ignore case) 'Computer System.Label'
    )
SCOPED TO
    (
        All services
    )

 

 

The expectation is that the server with label containing windows2016 should be added to the service: but this is not happening. Why? 

 

Environment

Release : SOI 4.2 CU4

Cause

Missing configuration in connectivityContext.xml

Resolution

Add the below lines in C:\Program Files (x86)\CA\SOI\ServiceDiscovery\connectivityContext.xml

(the path will differ depending on the environment) under the tag <bean id="tickCounts" class="com.ca.ssa.servicediscovery.TickCountSetting">.

 

            <property name="genericRelationshipTickCount" value="1" />
            <property name="inMemoryGenericRelationshipTickCount" value="6" />
            <property name="genericRelationshipReevalTickCount" value="1440" />

After this the discovery policy conifgured as above, should work.